Points of view
|This episode has brought up some issues about the relationship of the laboratory to the doctor’s office and to the patient.|
|As laboratory manager, I have to help smooth this situation out. I talked to Lucy about how she handled the situation. I also talked to the doctor directly about Mr. Smith’s repeated glucose and Hgb A1c results. They showed the same inconsistencies that made him so suspicious of our previous lab work. I should suggest that we get together with the leaders in the clinic to discuss potential laboratory related issues and how relationships could be improved. This would help us improve patient outcomes. I will try to schedule a meeting this week.|
In the next 3 scenarios, View how Different health care providers reflect on their behavior to help build trust and positive relationships.