Upon completion of this unit, the student will be able to:
- recognize behaviors that erode relationships
- identify issues that impact the quality of communications and relationships between healthcare providers and the laboratory
- describe strategies to develop a collaborative relationship with healthcare providers who utilize laboratory services
- promote the need for teamwork and the establishment of good relationships as a component of team building in ways that will improve patient care through quality, cost effective laboratory testing.
This module will take approximately 1 hour to complete.