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Upon completion of this unit, the student will be able to:

  • recognize behaviors that erode relationships
  • identify issues that impact the quality of communications and relationships between healthcare providers and the laboratory
  • describe strategies to develop a collaborative relationship with healthcare providers who utilize laboratory services
  • promote the need for teamwork and the establishment of good relationships as a component of team building in ways that will improve patient care through quality, cost effective laboratory testing.

This module will take approximately 1 hour to complete.

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